Terms of Service

1. The agreement

These terms are an agreement between Antoxmedia LLC ("Antox", "we", "us") and the agency that signs up for Antox ("you", "your agency"). The person accepting them confirms they have authority to bind the agency. By applying for access, creating an account or using Antox, you agree to these terms and to our Privacy Policy. If you have a signed order form with us, it takes priority where it conflicts with these terms.

2. The service

Antox is a web-based CRM for real estate agencies. It captures leads from sources you connect, such as Meta Lead Ads, web forms, WhatsApp, Property Finder, Bayut and CSV imports, routes them to your agents, matches client briefs against off-plan project data, and provides tasks, workflows, reporting and AI tools. Project and market data inside Antox is collected from public and partner sources and is provided for reference only. Always confirm prices, availability, payment plans and handover dates with the developer before advising a client.

3. Accounts and users

• Access is by application. We may accept or decline any application.
• Your agency admin controls who has a user account and what each user can see and do. You are responsible for everything done under your agency's accounts.
• Keep login details confidential, do not share accounts between people, and tell us at hello@antox.io straight away if you suspect unauthorised access.
• Users must be at least 18 and must be your staff or contractors.

4. Fees and billing

• Antox is a paid monthly subscription per agency. The price and what it includes are set out in your order or at sign-up.
• Fees are billed in advance each month and are non-refundable, except where the law requires otherwise or these terms say so.
• Prices exclude VAT and other taxes, which we add where applicable.
• If a payment fails, we will tell you. If it is still unpaid 14 days later, we may suspend access until it is paid. Your data is kept during suspension.
• We may change prices with at least 30 days' notice. The new price applies from your next billing period after the notice ends.

5. Your data

• Leads, contacts, notes, messages, files and settings your agency puts into Antox ("Agency Data") belong to you. You give us permission to host, process and display Agency Data only to provide and support the service.
• You are the controller of Agency Data and we are your processor. You are responsible for having a lawful basis to collect it and to contact the people in it, including consent and do-not-call rules such as the UAE DNCR.
• You can export Agency Data at any time while your subscription is active, and for 30 days after it ends. After that we delete it as described in our Privacy Policy.
• We may use aggregated, anonymised usage data that does not identify your agency or any person to run and improve Antox.

6. Acceptable use

You must not, and must not let anyone else:

• send spam, bulk unsolicited messages or messages to people who have opted out;
• upload data you have no right to use, or break privacy, advertising, real estate or consumer protection law, including RERA and DLD advertising rules;
• use Antox to mislead clients about properties, prices or your licence status;
• break the terms of connected platforms such as Meta, WhatsApp, Google, Property Finder or Bayut;
• try to access other agencies' data, test or break our security, or overload the service;
• copy, resell, reverse engineer or build a competing product from Antox, or scrape it.

We may suspend users or accounts that break these rules. Where we reasonably can, we will warn you first.

7. Third-party services

Integrations connect Antox to services run by other companies, under your own accounts with them. Their terms govern your use of them, and they may change or withdraw their APIs. We are not responsible for third-party services or for integrations that stop working because a provider changed something, though we will try to restore them.

8. AI features

AI features, such as the assistant, summaries, transcription and brief matching, produce output automatically and can be wrong. Review AI output before you rely on it or send it to a client. You are responsible for what your team sends. We do not allow our AI providers to train their models on your Agency Data.

9. Our property

Antox, including its software, design, project database and brand, belongs to Antoxmedia LLC and its licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use Antox for your agency's internal business while it is active. If you send us feedback, we may use it freely.

10. Availability and changes

We work to keep Antox available and secure, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and we may add, change or remove features. If we remove a feature that is central to what you pay for, we will give you reasonable notice and you may cancel.

11. Term and termination

• Your subscription runs month to month until either side ends it.
• You can cancel at any time, effective at the end of your current billing period.
• We can end your subscription with 30 days' notice, or straight away if you materially breach these terms and do not fix it within 7 days of notice, or if you fail to pay.
• When the subscription ends, your access stops and section 5 governs your data. Sections 5, 9, 12, 13, 14, 15 and 16 survive.

12. Disclaimers

Apart from what these terms expressly say, Antox is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose and accuracy of project or market data. Antox does not guarantee any number of leads, sales or commissions.

13. Limitation of liability

To the extent the law allows: neither side is liable for indirect or consequential loss, or for lost profits, revenue, commissions or data, even if warned it could happen; and each side's total liability under these terms is limited to the fees you paid Antox in the 12 months before the claim. These limits do not apply to your payment obligations, your breach of section 6, or anything that cannot be limited by law.

14. Indemnity

You will defend and compensate Antox against third-party claims arising from Agency Data, from contacting people without a lawful basis, or from your breach of section 6.

15. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction over any dispute, unless both sides agree in writing to another forum. Before going to court, both sides will try in good faith to settle the dispute within 30 days of written notice.

16. General

• We may update these terms. We will tell agency admins about material changes at least 30 days before they take effect. If you keep using Antox after that, the new terms apply.
• You may not transfer this agreement without our consent. We may transfer it to a successor of our business.
• Neither side is liable for delays caused by events outside its reasonable control.
• If part of these terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• Notices to us go to hello@antox.io. Notices to you go to your agency admin's email.

Antoxmedia LLC
Churchill Tower, Business Bay, Dubai, United Arab Emirates
Email: hello@antox.io